Returns, Refunds and Complaints Policy
Our Commitment to Freshness - Flowers Guarantee for Wallington
Our priority at Wallington Florist is to deliver the very best in fresh floral arrangements to every doorstep in Wallington and nearby areas. As your trusted local florists, we take immense pride in sourcing and preparing only the freshest stems. We understand how important it is for your flowers to arrive looking vibrant and beautiful, whether you’re marking a special occasion or simply brightening a space.
Damaged-On-Arrival Policy
Every bouquet leaving our shop is carefully checked. However, on the rare occasion that your flowers arrive damaged or below our standards, please inform us as soon as possible after delivery. We may ask for a description and photographic evidence of the damaged item to help us resolve your concern swiftly. Rest assured, our Wallington team will review each case promptly and fairly.
Freshness Window & Guarantee
Wallington Florist guarantees the freshness and quality of our flowers for at least five days from the date of delivery, provided they are cared for following our recommended guidelines. If you are dissatisfied with the freshness of your arrangement within this period, please get in touch immediately. Your satisfaction is our priority, and we’re committed to upholding our reputation as Wallington’s go-to source for fresh, long-lasting blooms.
Refunds & Replacement Options
If your flowers do not arrive in perfect condition or fail to meet our freshness guarantee, we offer two resolution options:
- Replacement: We will deliver a fresh bouquet at the earliest opportunity, ensuring it meets our quality standards.
- Refund: Where a replacement is not suitable, we can issue a full or partial refund to the original payment method. The eligibility and amount will be determined based on the nature of your concern and after our team has completed a review.
All refund or replacement requests should be made within 24 hours of delivery, wherever possible, so that we can act quickly to make things right. Our aim is always to resolve concerns to your satisfaction, so you can order from us with confidence.
How to Make a Complaint
At Wallington Florist, customer service is at the heart of everything we do. If you wish to raise a complaint about your order or overall experience, please contact our shop directly. Provide your order details, the nature of your complaint, and any relevant supporting information or photographs if applicable. Our experienced team will investigate each complaint individually, keeping you updated throughout the process, and aiming for a timely and fair resolution.
Proudly Serving the Wallington Community
As a seasoned and trusted local business, Wallington Florist is dedicated to serving both households and businesses within Wallington and the surrounding area. We appreciate your trust and custom, and we always go the extra mile to ensure your floral arrangements and service experience exceed your expectations.
Thank you for choosing Wallington Florist for your fresh flower needs. We look forward to serving you again soon.
