Online Flower Delivery Terms & Conditions - Wallington Florist

Introduction

Welcome to Wallington Florist. The following Terms and Conditions ("Terms") govern your use of our website and services, specifically relating to online flower delivery in Wallington and the surrounding areas. By placing an order through our e-commerce platform, you are agreeing to be bound by these Terms. We encourage you to read them carefully before placing any order.

Application and Scope

These Terms apply to all customers purchasing flowers or related products from Wallington Florist's online store for delivery in Wallington and neighbouring locations. They cover the order process, payment, cancellations, limitations of liability, and the applicable governing law. By using our website or service, you confirm your acceptance of these Terms.

Order Process

To place an order for flower delivery online, you must select your preferred products from our website, add them to your cart, and follow the checkout procedure. During checkout, you will be asked to provide accurate and complete delivery information, including the recipient’s name, address, preferred delivery date, and any special instructions.

Upon submitting your order, you will receive an order confirmation notice. Please note that this confirmation is an acknowledgement of receipt only, and does not constitute acceptance of your order. Acceptance and completion of the contract occurs when we dispatch the ordered product(s) to your designated delivery address.

Wallington Florist reserves the right to refuse, cancel, or make changes to orders at our sole discretion, particularly in cases where product availability, delivery details, or other unforeseen circumstances may affect the fulfilment of your order. In the event of any such amendment or cancellation, we will notify you as soon as possible and provide an appropriate remedy, which may include a refund or alternative offer.

Product Availability and Substitution

We strive to maintain up-to-date stock and availability information on our website. However, due to the seasonal and perishable nature of flowers, some substitutions may be necessary if certain items are unavailable at the time of fulfilment. In such cases, we will use flowers or products of equal or greater value and similar appearance, ensuring that the overall quality and design of your arrangement is maintained.

If a significant change is required to your chosen arrangement, we will attempt to contact you prior to dispatch. If we are unable to make contact in a timely manner, we reserve the right to proceed with substitutions to ensure your order is delivered as scheduled.

Pricing and Payment

All prices for flowers, bouquets, and arrangements are listed in British Pounds Sterling (GBP) and are inclusive of any applicable VAT, where stated. Delivery charges, where applicable, are clearly displayed at the checkout prior to completing your order. We reserve the right to make alterations to the pricing at any time, but such changes will not affect orders already placed and confirmed.

Payment for your order must be made in full at the point of purchase using one of the accepted payment methods offered on our website. These may include major credit and debit cards or recognised payment gateways. You warrant that the payment details supplied are correct and that you are authorised to make the purchase using those details. Transactions are processed securely, and we do not retain your card information after payment has been processed.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible. Orders can usually be changed or cancelled up to 24 hours before the scheduled delivery date, subject to our approval and the status of the order. For same-day deliveries or orders already dispatched, cancellations and amendments may not be possible.

In the exceptional circumstance that we are unable to fulfil your order (e.g., due to stock unavailability, delivery issues, or unforeseen events), we will contact you to offer an alternative or provide a full refund. Refunds are typically processed using the original payment method, and may take several working days to appear, depending on your financial institution.

Custom and personalised orders may be subject to additional restrictions regarding amendments and cancellations. Please check at the time of order or contact our team for advice.

Delivery Policy

We offer flower delivery services across Wallington and the surrounding areas. Delivery dates and times are subject to availability and cannot be guaranteed, though we will make every reasonable effort to meet your preferred requirements. Any delivery times provided are estimates only.

If the recipient is not available at the time of delivery, our driver will either attempt to leave the flowers with a neighbour or in a safe place, or leave a calling card to arrange re-delivery or collection, in accordance with your instructions. It is the customer’s responsibility to ensure the delivery information provided is accurate. We accept no liability for delays or failed deliveries resulting from incorrect or incomplete addresses.

Receiving Your Order

On receipt, the recipient should check the flowers and notify us of any problems within a reasonable time. Should there be concerns regarding quality or freshness, please contact us immediately. We may require photographs of any issues so that we can assess your claim and, if appropriate, offer a replacement, partial refund, or other remedy at our discretion.

Returns and Refund Policy

Due to the perishable nature of flowers and floral arrangements, we generally do not accept returns unless the products delivered are faulty or not as described. If you believe that the flowers you have received do not meet the standards expected or described, please inform us as soon as possible—ideally within 24 hours of delivery. Returned products must be in their original packaging, where possible.

Where a genuine complaint is upheld, refunds or replacements will be offered in line with your legal rights under the Consumer Rights Act 2015.

Customer Obligations

You are responsible for providing accurate information throughout the order process. This includes, but is not limited to: the correct delivery address, contact details, special instructions, and the recipient’s name. Wallington Florist cannot accept liability for loss or damage arising from incorrect or incomplete information supplied when ordering.

When placing an order, you represent and warrant that you are at least 18 years old, legally capable of entering into binding contracts, and are the authorised user of the payment method utilised.

Liability

Wallington Florist’s total liability to you in connection with any order shall be limited to the total price paid for the product or service in question. To the fullest extent permitted by law, we shall not be liable for any indirect, special, or consequential loss, or for any loss of data, profits, revenue, business opportunity, or goodwill, arising from the use or inability to use our website or services.

Nothing in these Terms shall exclude or limit our liability for personal injury or death caused by our negligence or for fraudulent misrepresentation, nor for any other matters which cannot be lawfully excluded or limited under applicable law.

Intellectual Property

All content on this website—including text, images, product designs, graphics, and branding—are the property of Wallington Florist or its licensors, and are protected by UK and international copyright and trademark laws. No part of the website or its content may be reproduced, distributed, or used in any way without our express written permission.

Data Protection and Privacy

Your personal information will be processed in accordance with our Privacy Policy and current data protection legislation in the UK. We will use your details to process orders, deliver products, communicate with you regarding your purchase, and for internal record-keeping. Please review our Privacy Policy for further details on data handling, your rights, and how we safeguard your data.

Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with their subject matter shall be governed by and construed in accordance with the laws of England and Wales. By ordering from Wallington Florist, you agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such disputes or claims.

Changes to Terms and Conditions

We reserve the right to update or amend these Terms and Conditions from time to time to reflect changes in our business practices, legal or regulatory requirements, or for any other valid reason. The revised version will be posted on our website and will take effect immediately upon publication. Your continued use of our website and services after any changes constitutes your agreement to the new Terms.

General Provisions

If any part of these Terms is deemed invalid, unlawful, or unenforceable, such provision shall be deemed severed from the remaining Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

No waiver by Wallington Florist of any breach or default hereunder shall be regarded as a waiver of any subsequent breach of the same or any other provision.

We may assign or transfer our rights and obligations under these Terms to another organisation, provided that your rights are not affected.

Contact and Feedback

For questions relating to these Terms & Conditions or any aspect of our flower delivery service in Wallington and the surrounding areas, please reach out via the contact details published on our website. We welcome your feedback and will respond to all queries as promptly as possible.

Thank you for choosing Wallington Florist for your online flower delivery needs. We appreciate your business and look forward to serving you.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wallington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wallington.

For assistance with orders, returns or account queries, please fill out the Contact Us form.